May 24, 2016
Sky has always been known to constantly innovate their products and match these with great customer service to make sure that what they offer to the market is fresh, creative and value filled. They know their customers well and they only want to provide the best there is.
With this, Sky has outdone itself. This is according to Ofcom who said that among the big providers, Sky is at the top in terms of providing customer satisfaction. The regulator firm said that this is good news as in the past years, Sky Broadband’s reputation hasn’t been so highly help by its consumers. Apart from Ofcom’s ratings, Sky is also doing well in other consumer surveys being conducted independently.
Sky is one of the leading and biggest selling media company around. It is known for providing the best customer services also in the country. As a satellite broadcasting company providing on demand media, telephony and Broadband services across the UK, Sky has been a market leader for decades already.
Sky has gotten an 80% score for customer satisfaction rating as compared to its nearest competition, Virgin Media, which scored 70%. The two broadband providers have swapped places before with Ofcom’s ratings. Beaten by Virgin in 2014, Sky was able to bounce back and beat Virgin by as much as 10%.
Being the leading home entertainment and communication provider for UK, Sky receives a heavy volume of calls daily. There are those who are looking to upgrade or seeking for more information about different features from the post-sales support team. There are new customers joining the growing Sky family asking for installation and troubleshooting assistance. And of course, there are those unhappy and dissatisfied customers who call in to file for complaints and request for cancellation of service.
Basically, customers call the Sky phone number to ask about technical issues and needed troubleshooting support over the phone. This is especially true for Sky TV and Sky Broadband.
Sky does not offer the lowest cost for a standalone broadband connection or a line rental. The Sky Broadband Lite is only offered to new customers. It is extended to existing customers only if they already have the Sky TV installed. The Sky broadband is also available if you are willing to switch from your current operator to Sky phone service.
Take advantage of Sky Broadband Lite if you already have Sky TV. You will find it to be the cheapest option available in the market.
In terms of availability, not all of the packages are available for everyone. You have to ask through the Sky helpline about limitations especially for Sky Fibre connections.
You can also check this information online by using your postcode and your phone number.
Sky line rental has been set to £17.40 since December of 2015. The last time Sky raised its line rental was in December of 2014. This is the cheapest compared to the other big four telco providers around. The increase of £1 is in the same timing and amount as the previous increases in pricing.
May 17, 2016
Email has always been one of the main preferred contact methods of most customers when they try to reach out to the customer service departments of most organizations. Sky is no exception. The email to use for Sky is – email@example.com.
As with any other tool, email does have its pros and cons. It generally will produce the desired results if one is patient enough to use it. It is your decision if you will be using email. Keep in mind on how to make the contact process simple enough to be successful.
It will be helpful if you know when to send out an email to a company. Phone contact has been the most preferred method by most as it provides almost instant results. But consider the times wherein phone contact is not an option. Not all businesses offer phone support around the clock. Even the Sky contact number closes right before midnight and opens at 8 am the next morning.
Having said that, after operating hours is a good time to send out an email. Though you might say that it is still faster to wait until the next business day to make a call, the chance of someone attending to your query is likewise high especially if you are after having hard evidence as proof of reply just in case.
In that line, when you would want to have some proof of the response the particular department you addressed the email to, email is best. This will never be copied by any phone call even if they have monitoring and recording devices for their calls. The only way this can happen is if you have requested the representative to provide you a transcript through email. Even then such request still has to go through the administrative layers of approval before it gets into your inbox.
Also, if you are letting the company know that you have data to send them that is important with your issue, this is best reserved for doing emails. The paper trail alone can become important if, we hope you won’t, you decide on filing a formal complaint against Sky. Nothing serves that purpose better than having the evidence in your keeping and being able to print it out as well.
Emailing usually is attended to by the same person who replied back to you. Only because the familiarity with your case is there, but also because the continuity of resolving the issue will remain.
The details to keep in mind therefore to ensure that your email goes smoothly and the issue resolved as quickly as possible would rely on the information you provide when you start composing your message. So if it’s a Sky TV concern, it is best to put the model of the problematic device, the serial number, the frequency of issue and all information you think is important for Sky to know.
Providing the details early on will help eliminate the need to send out multiple messages when one email can capture everything you have to say, and everything they have to know.
Same As Email Almost
Similar to email where you can see the flow of messages exchanged and you can save it too in a notepad is a live chat.
If you search for the Chat Now option in the Sky website, you can communicate with a chat representative regarding your concern. A pop-up box will appear after you click that option. The main concern only with chat is depending on your connection, you can run into frequently disconnected chat sessions or an unattended chat box of the representative attending to many concerns all at the same time.